Introduction
Infralabs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We collect information that you provide directly to us when using our services:
Personal Information
- Name and contact information (email address, phone number)
- Billing and payment information
- Account credentials (username and password)
- Technical support communications
- Any other information you choose to provide
Automatically Collected Information
- IP address and geographic location
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Referring website addresses
- Operating system information
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our hosting services
- Process your transactions and manage your account
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns to improve our services
- Detect, prevent, and address technical issues and security threats
- Send promotional communications (with your consent)
- Comply with legal obligations
Data Protection and Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive information
- Regular security audits and updates
- Access controls and authentication systems
- Employee training on data protection
- Regular backups and disaster recovery procedures
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Third-Party Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Payment processing (Razorpay, PayPal, etc.)
- Cloud infrastructure providers
- Email service providers
- Analytics services
- Customer support platforms
These third parties are obligated to protect your information and use it only for the purposes we specify.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your data
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, please contact us at hi@infralabs.cloud
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hi@infralabs.cloud
- Website: Infralabs