Refund Policy

Our Commitment to You

At Infralabs, we stand behind the quality of our hosting services. We offer a 7-day money-back guarantee on all hosting plans to ensure your complete satisfaction.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

Eligible for Refund

• Refund request submitted within 7 days of initial purchase
• First-time purchases of shared hosting, VPS, or WordPress hosting
• Account has not violated our Terms of Service
• No excessive resource usage or abuse detected
• Request made by the account owner or authorized representative

Not Eligible for Refund

• Requests made after the 7-day period has expired
• Domain name registration fees (these are non-refundable)
• Setup fees or migration services
• SSL certificates purchased separately
• Add-on services and premium features
• Renewal charges (only initial purchase qualifies)
• Accounts suspended for Terms of Service violations
• Services already delivered (e.g., completed migrations)

How to Request a Refund

Follow these simple steps to request a refund:

1. Submit a Support Ticket

   Log in to your account and submit a support ticket requesting a refund. Include your account details and reason for the refund (optional).

2. Email Us

   Send an email to hi@infralabs.cloud with your account information and refund request.

3. Verification

   Our team will verify your account and eligibility. This typically takes 24-48 hours.

4. Processing

   Once approved, your refund will be processed to the original payment method.

Refund Processing Time

We strive to process refunds as quickly as possible:

• Approval Time: 24-48 hours for eligibility verification
• Processing Time: 3-5 business days to process the refund
• Bank Processing: 5-10 business days for the funds to appear in your account (depends on your bank)

Total refund time from request to receiving funds: 10-15 business days on average.

Refund Methods

Refunds are processed using the original payment method:

• Credit/Debit Card: Refund to the same card used for payment
• PayPal: Refund to your PayPal account
• Razorpay: Refund to the original payment source
• Bank Transfer: Refund to the same bank account

If the original payment method is no longer available, please contact our support team to arrange an alternative refund method.

Service Cancellation

When a refund is processed:

• Your hosting account will be immediately suspended
• All data will be retained for 7 days for backup purposes
• After 7 days, all data will be permanently deleted
• Domain names (if purchased) will remain active until expiration
• Email services will be discontinued immediately

Partial Refunds

In certain situations, partial refunds may be issued:

• If only specific add-on services are being cancelled
• For prorated refunds on upgraded features within the 7-day period
• When domain registration fees need to be excluded

Partial refund calculations will be clearly explained by our support team before processing.

Exceptions and Special Cases

Promotional Offers

If you purchased hosting during a promotional period with a discount, the refund will be based on the amount you actually paid, not the regular price.

Bundle Packages

For bundle packages, refunds may be prorated based on eligible components. Non-refundable items will be deducted from the total refund amount.

Legal Requirements

We reserve the right to refuse refunds if we believe there is fraud, abuse, or violation of our Terms of Service. Accounts terminated for abuse are not eligible for refunds.

Questions About Refunds?

If you have any questions about our refund policy or need assistance with a refund request, our support team is here to help.

• Email: hi@infralabs.cloud
• Response Time: Within 24 hours
• Support: Available 24/7

Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page and will become effective immediately upon posting. Your continued use of our services after any changes indicates your acceptance of the updated policy.